Cookie Policy

Welcome to the Virgin Games Responsible Gaming cookie policy!

This cookie policy is dated 05/07/2018 and supersedes any previous version.

 

INFORMATION ABOUT OUR USE OF COOKIES

What is a cookie?

Cookies are small files which are stored on a user’s computer. If you provide your consent to the use of cookies, it allows the website to store a modest amount of data specific to your device and website, which allows the site to recognise your connected application device and store some information about your preferences or past actions, so you can have an improved experience while using this site and during the next time you visit us.

 

Why do we use cookies?

We use cookies when you connect to our website (https://responsiblegaming.virgingames.com) including any mobile or device specific version of the website and any related applications (or “apps”) (together the “Website”). Our Website uses first party cookies (e.g. a cookie set by a website or a domain visited by a user) and third-party cookies (e.g. being a cookie set by a website or a domain other than the one visited by the user) to distinguish you from other users.  This allows us to provide you with the best possible experience when you browse our Website and helps us to understand how to improve our service even further. For example, certain types of cookies can be very helpful to enable you to navigate between the different pages of our Website efficiently, to remember your preferences and past actions on our Website and to make the interaction between you and our Website quicker and easier. There are also other types of cookies which help us to understand your interests, so we can show you personalised and relevant online advertisements.

 

What type of cookies do we use?

We use the following cookies:

 

Strictly Necessary Cookies

Functionality Cookies

Analytical Cookies

Targeting and Marketing cookies

 

  • Strictly Necessary Cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to access and use our Website but also deliver content that works on your device. Without these cookies, you will not be able to use all the service on our Website and if you decide to opt-out from those cookies certain parts of our Website will not work correctly or may not work at all. For example, we use session cookies on our Website to keep you logged into the Website and to avoid you having to login every time you load a game or move to another page.

 

  • Functionality Cookies. These cookies enable the features of our Website. They recognise you when you return to our Website and remember the choices you have made such as the selection of your favourite games. This enables us to personalise our content for you and remember your preferences (for example, your favourite games, your login details when you return to the Website, your game sound preference, your chat room preferences. etc). Without these cookies, you will still be able to use our Website, but your experience may not be as great as it should be, and you may not get the best of our services. You will not see content that is relevant to you.

 

  • Analytical Cookies. These types of cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. Without these cookies, you can still use and enjoy all the features of our Website. We also use these cookies to monitor and analyse the ongoing performance of the Website. Sometimes, these cookies will be set by third party providers on our behalf, but we make sure that any provider we work with is careful with this information.  This information is fully anonymised which means that a third-party provider knows nothing more about our user’s identification other than a number.

 

  • Targeting and Marketing Cookies. These cookies record your visit to our Website, the pages you have visited (including, in the case of interest-based advertising, the pages of other websites) and the links you have followed. We use this information to measure the effectiveness of our marketing and to improve the overall relevance of the advertising we buy including, where possible, to make advertising more relevant to you. Without these cookies, you will be able to use and enjoy all the features of our Website but the ads you see will not be tailored to your preferences. You can find more information about the cookies we use and the purposes for which we use them here.

 

Type of Cookie Name of Cookie Purpose Expiration Time More information (if available)
Strictly Necessary Cookie __distillery This cookie is used by our video player to remember where you are in a video so that if a playback is interrupted (for example, by losing your internet connection) then you can get right back where you left off. Session – 1 year See How to Manage Your Cookies and Local Storage Preferences below
Strictly Necessary Cookie Gamesys: SESSIONID, ROULETTESESSIONID , MEMBER_ID, ACKNOWLEDGE_COOKIE_POLICY, cookie_notice_accepted, sent-verification-email,UX, Personalisation, cordova, RedirectedToALendingPageThisSession. These cookies are essential to operate the Website. Session – 1 year See How to Manage Your Cookies and Local Storage Preferences below
Strictly Necessary Cookie Tealium – utag_main, _gat_Tealium These cookies allow us to add additional adhoc functionality necessary to operate the website. 1 min – 1 year Link
Strictly Necessary Cookie Evolution: EVOSESSIONID, cdn These cookies are required by certain third parties’ providers to access their games on our Website. Session See How to Manage Your Cookies and Local Storage Preferences below
Analytical Cookie Google Analytics:__utma, __utmb, __utmc, __utmz, mmtst, mp_c62500fa8025ea64e37957808439db14_mixpanel, _ga These cookies allow us to measure real user metrics of our Website functionality. Session – 1 Year Link
Analytical Cookie Gamesys: wsid, vid, lid, chlid, chlt, acquisition,UNIQUE VISITOR, FirstVisit. These cookies allow us to measure how we acquire new users to our Website. They also allow us to provide a better user experience by offering personalised products and information. Session – 1 Year See How to Manage Your Cookies and Local Storage Preferences below
Analytical Cookie Maxymiser – mm_pc, utag_mainmm, mmapi.store.s, mmcore.tst This cookie allows us to perform A/B testing of our Website functionality, so we can better understand what works better for our users. Session – 1 year Link
Functionality Cookie

 

Gamesys:

SOUND,LOGIN, USERNAME, username, Bandwith, Warning-Popup, CLOTH_COLOUR_COOKIE, LAST_CATEGORY_VISITED, APP_BANNER_DISMISS_DATE, LANDING_PAGE_SEEN

These cookies allow us to store user preferences for future visits. 1 year See How to Manage Your Cookies and Local Storage Preferences below
Analytical & Targeting Cookie DoubleClick (Google) – IDE, id, DSID, DoubleClick is a service operated by Google which places a cookie on your device when you visit our Website. This type of cookie places an ID on your device to show you personalised advertising and marketing relating to your behaviour/preferences. We also use this type of cookie to measure the effectiveness of our advertising campaigns, limit the number of times you see an advertisement, remember that you have visited a website and provide advertisements that are more relevant to your interests. 15min – 2 years Link

 

INFORMATION ABOUT OUR USE OF LOCAL STORAGE

What is local storage?

Browser web storage enables websites to store data in a browser on a device. This technology is similar to cookies in that only non-sensitive data is stored, but has a greater storage limit. When web storage is used in “local storage” mode, it enables data to be stored across sessions (meaning that data are retrievable even after the browser window has been closed and reopened). One technology that facilitates web storage (and local storage) is HTML 5.

 

What type of properties do we store in local storage?

We use Functionality Properties. These properties enable the features of our Website. They recognise you when you return to our Website and remember the choices you have made, such as the selection of your favourites pages or whether you’ve enabled notifications. This allows us to personalise our content for you and remember your preferences (for example, sounds notifications, etc). Without these properties, you will still be able to use our Website, but your experience will be more difficult, and you may not get the best out of our services. You will not see content that is relevant to you.

You can find more information about the individual properties we use and the purposes for which we use them in the table below: 

 

Session Storage Functionality loglevel This property is used by website to define error logging level.
Session Storage Functionality wistia This property is used by our website to embed video content on page.

 

How to manage your cookies and local storage preferences?

You can accept or decline cookies. Most modern browsers allow you to see what cookies you have on your device and allow to manage your preferences by using their cookie settings. You can usually find these cookie settings in the “option” or “preference” menu of your browser. You can always use the “help” functionality in your browser to search for this information. Here is a list of links which will help you to understand how to manage your cookies preferences:

 

Modern browsers allow you to delete the data in local storage (also referred to as “website data”, “browsing data” or “other data” in some browsers) by using the privacy settings associated with that browser.  Most browsers also now offer the option to accept, prompt for or block the storage of local data.

 

Opt-out in respect of interest-based advertising

If you do not want our ad partners to receive usage data derived from targeting cookies or you do not want to receive interest-based advertising, please follow the instructions at http://www.networkadvertising.org/choices, http://www.aboutads.info  or http://www.youronlinechoices.eu  in order to manage preferences via your browser.  When you use your mobile app to access our Website, and if you provide your consent, we use app tracking technologies from third parties (e.g. Facebook, Appsee, Google Analytics, Nanigans, Tune and Income Access) which may record unique identifiers associated to your device to follow your activity within your app. This information is used to analyse and improve our services and for apps supported by advertising, to measure the effectiveness of our advertising campaigns. If you are using the mobile app, you can manage your ads preferences via your device’s privacy setting  (e.g., Apple iOS Limit Ad Tracking, Opt-out of seeing personalised Ad on Android device/Google).

 

Duration

Except for essential cookies, all cookies will expire after a maximum period of 2 years or, in respect of interest-based advertising after the period stated in the relevant section above.

 

Changes to this cookie policy

We may from time to time, change or update this cookie policy. All changes to this cookie policy will be published on this page of the Website. Each change will become effective on publication. We recommend that you revisit and read this cookie policy regularly to ensure that you are up-to-date with the current terms.

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Virgin Games is operated by Nozee Limited of Suite 2, Floor 2, Waterport Place, Gibraltar, GX11 1AA. Contact Us

 

Licensed and regulated in Great Britain by the Gambling Commission (licence no. 38905) an in Gibraltar by the Government of Gibraltar and Gibraltar Gambling Commissioner (RGL No. 46).

 

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