Friends & Family

We care because you care. Check out how we can help you help them.
At Virgin Games, we’re also here to support those closest to our players. If you’re worried about a family or friend’s gambling or
about someone who’s gambling underage, take a look below for help on what to do and who else you can contact for advice.


We care because you care. Check out how we can help.

Whether it’s your best mate, your mum or the lady next door, if you think someone you know has a problem with gambling, we’ll do everything we can to help.

The first thing we recommend you do is talk to someone about what’s happening. Our Customer Support Team are professionally trained to deal with gambling issues and are available 24/7 to offer you advice and support.


You can also reach out to a number of organisations below.

Customer Support

Call our friendly team for 24/7 advice and support. 0800 083 1833

Online chat


Use their forums, netline or helpline to get in touch.

Gamblers Anonymous

Attend a meeting in your area to talk about gambling. They’re not only there to help those personally affected, but for those with loved ones who are.

Underage Gambling

If you’re worried that someone you know is gambling under the age of 18 and don’t know how to approach it, we’re here to help.

The first step you can take is to be hands on with limiting the websites and content that they have access to. There are lots of parental controls that you can add to your broadband, mobile network, devices and entertainment packages.


There are also dedicated and trusted packages you can install to help with this. Why not take a look at:

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