Staying in Control

Be one step ahead of the game… it’s all in your hands.



Being in control and comfortable with your level of play will help to ensure you have the best experience at Virgin Games. Why not use our Self-Assessment tool to see if your gambling is affecting you or the people around you.


Use the scale from 0-10 for each question, please answer the questions honestly about your gambling. If you score anything over a 5 for any question, there are lots of ways that we and others can help.


Take a look at our Responsible Gambling tools, get in touch with our Customer Support team who are trained to offer support and advice, or contact one of the organisations below.

  • Sometimes I lose track of time when I’m gambling.
  • Sometimes I gamble for longer than I intend to.
  • Other people say that I spend too much time gambling.
  • I devote time to my gambling when I really should be doing something else.
  • Sometimes I gamble more money than I intend to.
  • Sometimes I try to win back money that I have lost gambling.
  • Sometimes I gamble with money that really should have been used for something else.

How We Can Help

Here at Virgin Games, our motto is ‘Don’t bottle it up, talk to us!’ That’s why our friendly Support Team are here 24 hours a day, on hand to talk whenever you need them.


We’re just a call, email or click away, ready to help and advise with any particular query you might have. Our professionally trained staff are always here to lend an ear.

Contact Us

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